How can we help?

Help & FAQs

Pricing & Policies

How do I book a cleaning?

It’s simple and takes under 60 seconds. Fill out our booking form and select the time and date you want your cleaner to clean your home. You can choose to add additional services such as getting the laundry done or having your groceries picked up. Once you submit your booking, you will receive a confirmation email instantly.

Do I need to enter my credit or debit card to book a clean?

Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.

How do I cancel my booking?

Please email us at support@freshtakecleaning.com and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a $50 cancellation fee.

How do I redeem a coupon or discount code?

It’s easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.

Is my card payment secure?

Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com

When will my card be charged?

We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.

Can I only book online?

That’s ok if you don’t want to book online – we have a dedicated Customer Service Team here at Fresh Take Cleaning so just give them a call on 877-998-1464 or email us at support@freshtakecleaning.com and leave your number and one of the team members will call you back.

Trust & Safety

Can I trust my Fresh Take Cleaner?

Of course you can. We hire only the most reliable and experienced cleaners in our area. Before candidates can join the team, they undertake a Fresh Take selection process. We also perform a reference check on all of the teams and ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family as a new Fresh Take Cleaner!

What time will cleaners arrive?

Our cleaners will always try to arrive on time for your clean however, do please allow 30 minutes to take into account traffic. We recommend if you need to leave your house for example by 11am that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late. We also have a 2-hour window guarantee.

Will I receive the same cleaner (or team) every time I book a clean?

Sure, you will get the same team every time. Unless someone is out sick or enjoying a well deserved holiday, we will keep sending the team that you are comfortable and familiar with.

Do Fresh Take Cleaners bring their own supplies?

Yes, our cleaning teams come completely prepared to make your house shine! You also have the booking option for your Fresh Take Cleaner to use your cleaning supplies instead.

What is your 100% satisfaction guarantee policy?

We guarantee that you will be ecstatic by the results of your clean. If for some reason you are not satisfied, just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It’s as simple as that. We don’t pay our cleaners until after this time period, so there is no risk when you book a Fresh Take Clean.

What exactly does my Fresh Take Cleaner clean?

All of our cleaners work to the 60 point checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you to review.

Where in Long Island do you clean?

We are based in Amityville and clean from Queens to Mastic, NY.